Your satisfaction is important to us!
We want you to be completely happy with our products. If something is wrong, please contact us immediately by email:
We accept withdrawals and exchanges
Contact us within 14 days after delivery and return items within 21 days after delivery.
Buyers are responsible for shipping costs in the event of a cancellation. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please return items to our address:
After receipt of the return, we will refund the value of the goods using the original means of payment.
Terms of Service
Your electronic order from hutch&putch GmbH is based on these general terms and conditions.
2. Contractual partner
The purchase contract is concluded with:
3. Offer and conclusion of contract
3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
3.2 By clicking the Checkout button, you are submitting a binding declaration of intent to order the goods listed on the order page. The purchase contract is concluded when we confirm your order immediately after it has been concluded by sending a confirmation email to the email address you provided. This confirmation email contains all data of the order including the present general terms and conditions.
3.3. The order of goods with contractual conditions will be saved by us until they are processed. This data is available to you in the form of the data according to section 3.2. sent e-mail after the conclusion of the contract. You also have the option of saving or printing out the text of the contract when ordering.
3.4. The final contract is in German.
4. Return costs
If you exercise your statutory right of withdrawal (section 5), you will have to bear the costs of returning the goods if the goods delivered correspond to the goods ordered.
5. Right of withdrawal
Consumers (§ 13 BGB) have a statutory right of withdrawal.
6. Delivery area and customer base
Orders and deliveries are only possible within the countries specified in the delivery conditions. If you want to order or want to deliver outside of these areas, we will be happy to help you.
7. Prices and shipping costs
7.1 The prices stated on the product pages include the statutory sales tax and other price components.
7.2 In addition to the prices quoted, we charge shipping costs of less than 49 euros for deliveries. The shipping costs are clearly communicated to you on the product pages, in the shopping cart system and on the order page.
8. Payment and delivery
The purchase price has to be paid in advance and is due with your order. The goods will only be dispatched when the purchase price has been paid into our account or we have received a corresponding payment guarantee from your bank. Payment can be made in the following ways:
Direct transfer in advance
9. Retention of title
The goods remain our property until they have been paid in full.
Right of withdrawal
You can revoke your contract declaration within two weeks without giving reasons in text form (e.g. letter, fax, e-mail) or - if the item is left to you before the deadline expires - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations according to § 312c Paragraph 2 BGB in connection with § 1 Para. 1, 2 and 4 BGB-InfoV as well as our obligations according to § 312e Para. 1 Clause 1 BGB in connection with § 3 BGB-InfoV. Timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to:
Consequences of cancellation
In the case of an effective revocation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. If you cannot return the received service in whole or in part, or if you can only return it in a deteriorated condition, you may have to compensate us for the value. This does not apply to the surrender of items if the deterioration of the item is solely due to its inspection - as it would have been possible for you in a shop. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if you were your property and by refraining from anything that could impair its value. Transportable items are to be returned at our risk. You have to bear the costs of the return if the goods delivered correspond to the goods ordered. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the declaration of cancellation or the goods, for us with their receipt.